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What should I do when get error messages or my video just won't play?

  • Clear your browser's cache and restart your browser:
  • Click "Tools" (on the menu toward the top of your screen)
  • Click on "Internet Options"
  • Click the "General" tab
  • Click "Delete Files" and then "OK"
  • Click "Clear History" and then "Yes"
  • Click "OK" and close your browser
  • Re-start your browser
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