Usernames and Passwords are CaSeSenSitIvE
Both your username and password are casesensitive. They "must" be entered with the exact Capital and Lowercase letters received in your confirmation email.
The Security Image - IS NOT casesensitive
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You may have previously cancelled your membership or your billing cycle may have ended. If this has happened then your membership details would have been removed from our database. The quickest way to solve this problem is sign back up again!