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The video stutters or buffers excessively while trying to play.

Answer 1:Some of our Movies, like the Extra Videos feature are very large full-length movies. If you are not able to stream the video then we recommend you download the video to your Computer.

Answer 2: You can increase the Buffer time for Windows Media Player. This may make the video load slower/buffer more at first but it will ensure a continuous playback of the video/movie.

Personal Computers:

  • Open Windows Media Player, then click Tools located on the Media Player toolbar.
  • Select the Options from the dropdown, then click the Performance tab.
  • Select Buffer then increase the time to 15-30 seconds or higher.
  • Click Apply, then OK, then close and restart Windows Media Player.


MAC Computers:

  • Open Windows Media Player, then click Preferences.
  • Select Network Settings then Buffer and increase the buffer time to 15-30 seconds or higher.
  • Click OK, then close and restart Windows Media Player.


More Windows Media Player Help:

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